How much does it cost?

Under most insurance plans, our services are free to patients and their families. If this is not the case, we will be able to tell you an exact bill rate at the time of your free assessment. Please call our office for a general range of rates.

What services do you provide?

We provide a full range of medical and non-medical services ranging from personal assistance to complex therapy and rehabilitation. Please see our "Services" section for more details. 

What is your service area?

We serve all of the greater Philadelphia Area including but not limited to Bucks, Montgomery, Chester, Philadelphia, Lehigh and Delaware Counties.

How long are you in business?

Unique Aid is in business since May 2004 with a good standing record. We are fully insured to cover the unexpected.

How can I be sure that my caregiver will be skilled, honest, and reliable?

Providing the most qualified (and personable!) caregivers is one of the things we do best. Each of our employees undergoes a thorough reference and background check – on both a local and national level. We verify social security numbers and work eligibility. All potential caregivers are tested for reliability and honesty. In addition, our caregivers receive training both in a classroom setting and on-site in client homes. Our staffing supervisors provide ongoing caregiver supervision and stay in regular contact with clients and families.
Nothing, however, can substitute for experience. Most of our staff have worked for us for a while – long enough to have stood the test of time.

Will you send the same caregiver every day?

Our intent is to find a caregiver who will establish a warm and respectful relationship with you. Once we have you set up on a regular schedule, you should have the same caregiver every visit. We can’t guarantee it, however. If for any reason, your regular caregiver cannot come for a scheduled shift, we will send a substitute.

Who is covering the cost of the services?

Unique AID is positioned to minimize the cost of services to your family. We work with many governmental and private organizations to come up with suitable coverage for your loved one. We are proud that more then 95% of our services provided with no additional cost to our patients or their families. We would be glad to assist you in finding the right coverage.

We accept patients with Medicare and Medicaid. We also work with many major insurance companies including Blue Cross Blue Shield, Aetna, Keystone Mercy, Horizon, Cigna and others. Please check Vendors page for details.

Do you have a minimum level of service?
Our minimum is one hour per shift.

Do I have to sign a contract for a certain length of time?
No. With 24 hours notice, you can cancel service anytime.

Do I pay the caregiver directly?

No. Our caregivers are our employees, and we are responsible for their pay. We will send you an itemized bill once a week. By paying directly to the agency you know that you are getting all of the support and supervision that the agency can provide.

What forms of payment do you accept?
We accept cash and checks.

How about live-in care?
We have many live-in clients. Please call us about our 24-hour rates.

What kind of clients do you serve?

All kinds. We specialize in providing care for geriatric and pediatric patients who need varying levels of care. We can provide care for only a couple of visits for someone just released from the hospital. We can provide long-term service for someone who needs help everyday with activities of daily living. These services can be anything from light cleaning and straightening up, to full personal care including bathing and incontinence care.

Will your caregiver speak English?

Yes. Fluent written and spoken English is a requirement for all caregivers, and we test to be certain. We also have many bi-lingual employees, including many who speak Spanish, Russian, French, Hindi, and many other languages. If your loved ones' first language is not English, we will make every possible effort to match them with a care giver who can provide them with service in their first language.

Will the caregiver be able to drive?

All our caregivers who provide client transportation are required to have a PA State Driver's License, insurance, and a good driving record. Please inform us if you would like your care giver to run errands with or without your loved one.

How soon can you start?
An assessment can usually be scheduled within a day or two. In most cases, a caregiver can start with you the day after the assessment.

Why do you do this?

We really enjoy knowing that we make a difference in the life not only of the patient, but the whole family. We know that nothing can be more nerve-wracking than inviting a stranger into your home. That is why we don't send strangers. We send trained professionals who have the experience, honesty, and reliability to become an integral part of your lifestyle.